SAHK 香港耀能協會

Children and Family Support Service

"Telephone Enquiry Service"(TES) 2668 2250

"Telephone Enquiry Service” (TES) of the Professional Support Service to Parents is the pioneer telephone service set up in Hong Kong provided to parents of pre-school children diagnosed to have or suspected to have special needs. "TES” is manned by registered social workers for providing rehabilitation information, practical advices and service referrals, etc. in order to address parents’ concerns and relieve their parenting stress.

• Child developmental growth
• Assessment information
• Pre-school rehabilitation information and relevant community resources
• Parents-child relationship
• Emotional support service
• Service referrals, etc.

Parents/guardians/family members of pre-school children diagnosed to have or suspected to have special needs, including those who are wait-listed or who have been receiving pre-school rehabilitation services.

• Address parents’ enquiries and concerns by registered social workers.
• Facilitate parents' understanding on child development and relevant rehabilitation services ; and to make use of community resources appropriately.
• Provide immediate emotional support, practical advices to address parents’ needs and relieve their parenting stress.

Service Hours:
Monday to Thursday: 10 a.m. to 5 p.m.
Friday : 10 a.m. to 8 p.m.
(Closed on Saturday, Sunday and Public Holiday)

Service Fee:
Free of charge

Service Area:
All districts in Hong Kong

Management:
Managed by SAHK Children and Family Support Service Management Committee.

Source of Income:
Daily expenditure is obtained primarily from Social Welfare Department, as well as donations from both private and charity organizations.

Application Procedure:
Please dial the phone numbers at "2668 2250” "Telephone Enquiry Service” (TES) of the Professional Support Service to Parents of SAHK for seeking enquires.

Discharge Procedure:
After completing the telephone enquiry service, the service will be terminated automatically.

Enquiry:
"Telephone Enquiry Service” (TES) is the auxiliary service of the Professional Support Service to Parents running by SAHK. Apart from "Telephone Enquiry Service” (TES), the Centre also provides On-site Professional Support Service. For further enquiries of the details of the services, please contact the superintendent of the Center.

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